Frequently Asked Questions (FAQ)

I've lost my password. Can you send me my password again?
No, we do not store your password. Go to, click Login and "Lost your password?". Enter your e-mail address (account name) and follow the instructions in the e-mail message we have sent you. When you have access to your account again you can set a new password in your account settings.
Why do I have to login again every time I visit
Be sure that your browser is not in Private (Incognito) mode. Every time you visit we check if the last session is still valid. For security reasons your session will expire after 7 days since your last visit and you will have to logon with your credentials again.
Why do I have to enter my Facebook password when I logon to
If you use Facebook Connect (an OAuth provider) to logon to we redirect you to If you are not already logged on to Facebook, then you are required to logon to Facebook first with your user name and password (notice that URL of your browser is and not Facebook will redirect you back to
What information of mine do you use if I logon with my Facebook account?
On registration and logon we ask Facebook for your e-mail address. We do not post anything on any time line of yours unless you've activated auto announcements for a particular page. We also need your Facebook account to create a Facebook Page widget for your page if you wish to.
Why did you apply VAT to my invoice?
Only if you are a registered company in the EU with a valid Intracom VAT number or live (or have a company) outside the EU, we do not apply VAT. If you forgot to enter your VAT number, please contact us.
How can I terminate my account?
Please logon to with your credentials. Choose Account Settings from the the account menu (top right) and click "Terminate my account". Follow the instructions on the screen.
Schedules and gigs
Someone shared a schedule with me, but I cannot create a gig. What am I doing wrong?
When you create a gig, the artist field probably have a red outline color and you cannot save the data you entered. This is because the person who shared that schedule with you gave you a limited role for this schedule. With the Group Member Role assigned, you cannot create gigs in that schedule. Contact the owner of the schedule for further assistance.
I created a gig on Saturday at 1:00 AM (01:00), but it shows up on Friday 1:00 AM (01:00). What did I do wrong?
If you need to create a gig that starts between 12:00 AM (00:00) and 6:00 AM (06:00) , for instance at Saturday night, you'll have to consider that it's actually on Sunday. So when you create a gig, always enter the exact date and time the event starts. If you do so, for your convenience, Artwin Live will show the gig on Saturday. (Please also read the next question in this FAQ)
Why are gigs between 12 - 6 AM (00:00 - 06:00) shown a day earlier?
If you create a gig on Sunday morning, we tend to say it's still Saturday night. By default for your convenience all gigs starting between 12:00 AM (00:00) and 6:00 AM (06:00) will be showed one day earlier. You can turn this feature off in your Account Settings.
My agent (another user) sent me an invite for a schedule. Can I also create a schedule for my own and can that other user see the gigs in the schedule I created?
When somebody invited your for a schedule you'll have to create an Artwin Live account to see the content of that schedule. This Artwin Live account will become your account, no other users have access to. Then if you create schedules in your account, nobody, but you have access to those schedules, unless you invite group members.
I just created a gig, but why doesn't it show up in the calendar on my mobile phone?
First of all make sure the setting "Gig permissions" of the Widget is set to "Show all gigs". Then check the settings of the calendar application you use. A common problem on Apple Agenda iCloud for instance is that the synchronization interval is set to "Never". If you use Google Calender please note that it may take up to 16 hours before a change on is visible on your Android device. Read more about iCalender widgets...
I just created a gig, but it doesn't show up on my website, Facebook page tab or an other widget?
Note that only Confirmed gigs will appear in public widgets. Also check the publication date in the "Edit Gig" screen. That is the field with the bullhorn-icon.
I use a JSON/XML widget for my website but some dates are incorrect. What is wrong?
The "incorrect" gigs are probably gigs between 12:00 AM and 6:00 AM (00:00 - 06:00) and you want to show those gigs a day earlier, while the date is actually correct. There are 2 date data sets to choose from in the JSON and XML widget. Use "VirtualDate{Start|End}" instead of "Date{Start|End}". Read more about JSON/XML widgets...
I use a RSS widget for my website but some dates are incorrect. What can I do?
The "incorrect" gigs are probably gigs between 12:00 AM and 6:00 AM (00:00 - 06:00) and you want to show those gigs a day earlier, while the date is actually correct. Unlike JSON/XML feeds only the (real) Date is provided. You can apply the time shift logic code yourself or use a JSON/XML widget. Read more about JSON/XML widgets...
The business details printed on agreements (Contractant 2) are different from the details I provided in my Subscription details. How can I change this without changing Subscription details?
You should not alter your Subscription details, but you'll have to create a custom agreement template. You can do that in your Account Settings (click your name at the top right), "Business identity and templates". Create a new template and overwrite the "{{account_*}}" fields with real data. Read more about creating agreement templates...
Do you have another question?
Please take a look in our Help Center. You might find the answer to your question there. If you can't please send in a support ticket via this link. If you rather like to contact us by phone we're available between 9:00 AM (9:00) and 5:00 PM (17:00) CET.
International: +32 3 808 1299
The Netherlands: +31 20 760 6036
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